CHiPRA

Cane Hill Park Residents Association

FAQ

I’ve lost my registration letter. What should I do?

Please contact CHiPRA at registration@canehillparkra.com to request that another copy of the letter be issued.

I entered a wrong mobile number or need to change the registered mobile number for some reason. What should I do?


Please contact CHiPRA at registration@canehillparkra.com from your verified email address (Note: so we know it’s really you requesting the change of mobile number, you must only contact us using your verified email address).

In your request to change the mobile number, please specify the reason for the change.

Once CHiPRA has changed the mobile number, you will receive a confirmation email containing a link to verify the new mobile number.

Either click on the link or go to canehillparkra.com and click on the ‘Verify Mobile’ button at the bottom of the page. Simply follow the steps on the following webpage.

I entered a wrong email address or need to change the registered email address for some reason. What should I do?


Please contact CHiPRA at registration@canehillparkra.com requesting to change the email address. Please specify the reason for requesting the change.

CHiPRA will email you back regarding the steps to change and verify your email address.

I haven’t received my One-Time-Password or I failed to verify my mobile number using my one-time password. What should I do?

As long as you have entered the correct mobile number during registration, you can go to canehillparkra.com and click on the ‘Verify Mobile’ button at the bottom of the page.

On the following webpage, enter your mobile number (this must be the same as the one you entered in registration form).

Click on the “click here” button in the text “To request for New One-Time Password – click here”.

Once your receive your One-Time-Password on your mobile, enter it in the specified box and click the “Verify Mobile” button immediately below.

If you are still having issues, contact registration@canehillparkra.com with details of the issue faced.

I haven’t received an email inviting me to verify my email address. What should I do?

Please check in your Spam/Junk mailbox folder as, in some cases, email from CHiPRA may go into these folders. However, if you still can not locate the email, please follow the steps below.

As long as you have entered the correct email address during registration, you can go to canehillparkra.com and click on the ‘Verify Email’ button at the bottom of the page.

On the following webpage, enter your email address (this must be same as the one you entered in the registration form) and click on the “Send Verification Email” button.

I don’t seem to be able to register but none of the questions on this page apply to my situation. What should I do?

Send an email explaining the issues you are experiencing to registration@canehillparkra.com. If possible, please include screenshots to help illustrate your problem.

How secure is my data?

Data in Transit (during the registration process) is secured through HTTPS. Data in Rest will be securely stored on, the online cloud platform, Amazon AWS cloud, which has the highest level of data security and already meets compliance requirements. The contact data used for communication (email and mobile number) will be anonymised. The Privacy Policy document (available to read at the bottom of this page) explains in detail our privacy practices and how we treat your personal information.

How can I ensure that other members of my household receive communications from CHiPRA?

Most email services allow you to create a rule to forward emails from specific senders to another account (for example, another member of your household). Once you receive your first email from CHiPRA, you should be able to create such a rule. You will need to check how to do this within the settings of your email service.

I am about to move from Cane Hill Park. What should I do?

Please email registration@canehillparkra.com to say that you are moving and on what date.

Where can I find a copy of the CHiPRA constitution?

You can download a copy of the constitution here.